Returns and Exchanges


1-Pack all the items in the original packing. Items bought as sets must be returned in sets.
2-Fill in the return request form attached to the order. Download here Return request sheet.
3-Amount will be refund in the same account as you paid.
4-Send the parcel at your own expense,at this address:


1F Tokyo Radio Department Store,1-10-11 Sotokanda Chiyoda Ku 101-0021 Tokyo. (Akihabara) Tel : 03 6206 4099

5-After you have sent the parcel, please inform us of that by sending an email to or

Contact Us.

Eligibility of Items for Return or Exchange

All Products tested and check well before shipping,please confirm your products on arrive and inform us if broken, or if you not satisfied with product send back in 2 days , and Open Box Software’s products unaccepted to return. (Claim period if item received broken only 2 days, returned items shipping paid by customer.

Products are covered and based on TOKYO PC Limited warranty.


  • If PC Infected by virus.
  • Software’s crashes.
  • Operating system changes ( Windows ) by customers.
  • Hardware changes.
  • Warranty does not cover water or any other liquid damage.
  • Warranty does not cover if parts broken.
  • If Any products which order by customer and later want to cancel that item will be charge 20% of amount. so please read condition carefully before buying .
  • Should ask if you have any question about the products before buy call us 090 9106 0671.
  • Claim products in the same days when you received or call us 090 9106 0671
  • If products not longer needed after buy 20% will be charges of total amount.
  • Our all products come from a 100% working certificate of vendor report.
  • We have to send products to the vendor to know the exact error and reason it takes 1 weeks to 10 days.After that we can decide accordingly the reason for the fault.
  • If you want to return the package you will need to notify us after payment to the courier and then you will need to send us back the package at your own expense for return or exchange


    FOR ANY FALSE INFORMATION OF RETURN PRODUCTS BY CUSTOMERS WILL BE CHARGE PENALTY AMOUNT ¥ 10,000 /- SO PLEASE CAREFULLY CHECK BEFORE SEND US BACK.To return the Items, you must submit the copy of proof of purchase and fill in the return request form.

Your cooperation in this regard will be highly appreciated.